This company is a scam. DO NOT BOOK WITH THEM! We booked flight tickets with them to fly in April 2020 and obviously couldn't travel because of Covid. We were offered a voucher and when trying to use it, we were told we'd have to pay an extra £300 (on top of the £1200 original flights) even though the tickets were showing at £890 on Aeromexico's website. Since then, we've been trying to book our flights and sent many emails without ONE SINGLE ANSWER. Whenever we call we are told to send an email because no one can do anything on the phone. We have now contacted our bank in the hope they will get our full refund (two years later). There is literally a Facebook group that is for ALL the people who have been scammed by TravelUp. I will never ever use this company ever again and have contacted a Journalist from The Guardian who has already made a few articles on them (because too many people got scammed by them during the pandemic).