Oh my goodness. In my 15 years as being legally classed as an adult and having to deal with companies, I genuinely have not had such a unpleasant experience as the 4 hours of my life that I lost wading through the endless incompetence of so-called travel company, TravelUP. Now I certainly don’t want to over dramatize this but I’m assuming the feeling that I had in the dark week of soul searching, wondering how the human race could of barfed up an entity as useless as TravelUp, must have been very similar to how people feel when laying on their deathbed, just waiting for the icy grip of the grim reaper to free them from their unbearable mortal existence. At least that’s what I felt like while being on the phone to TravelUp. Literally, if it was the choice between driving a formula 1 car to victory, getting out, then taking a penalty that won England the world cup in front of the 100 sexiest women of all time, but having to do all of that while on the phone to TRavelUp. Or, having my favourite childhood pet (Professor Rummage, the Guinea Pig, in my case) mangled by a threshing machine, but NOT having to ever be on the phone to TravelUP, I would say bring on the cute animal and dangerous farming equipment every time. All things considered, I probably wouldn’t recommend them. So what did they do? I booked a flight through them for a big Christmas reunion. Turns out the flights didn’t exist. I.e the airline does not actually fly to that destination. Full Stop. They didn’t tell me about this until I rang them (If I hadn’t done this, I’d probably still be blissfully unaware that my flight didn’t exist and any hope of getting to my destination would rely on me turning up at the airport and flapping my arms vigorously on the runway until the police led me away for a bit of a talking to about the laws of physics and why it’s generally not acceptable to that at Heathrow airport. ). Then all hell broke loose, they refused to sort the problem so in the end, I had to ring the airline directly and sort out the mess. TravelUP agents hung up on me when I asked tricky questions like “When am I going to get my Money back”. Overall, the whole experience cost me and extra £200 in last minute flights and a severe denting of my confidence of other human beings being generally well m eaning individuals. Congratulations TravelUP you have genuinely made me question my faith in Humanity. If you get a chance, please stop existing.