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Stephen
Kyle Roberts was my third sales consultant within an hour having first been brushed off after my first enquiry to speak to the "online team", and then after speaking to a sales adviser on this team, being told I had to speak directly to the airline to get a refund voucher applied to a new booking., However, Kyle was attentive, and took time to both listen and resolve the issue fully without fobbing me off.
2 years ago
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