I want to take the time to thank Lisa Jane so so much for her assistance after BA cancelled my flights. I was panicking so much and she was just so calm and reassured me that she would be able to rebook my flights which she did in such a short period of time! She really went above and beyond to assist me. She sorted this all out so professionally and showed that she cared about my situation. She kept me up to date through the process and called me directly to advise me once all was sorted and emailed my new details immediately. I wish more companies had people like Lisa Jane.