Oh my gosh! Do not use this company! Totally uncaring, unhelpful, and untrustworthy. NEVER use this company. They are horrific! The are rude, and disorganised. They give the kind of shitty service you'd give if you didn't want any customers. They will make mistakes on your tickets and deny it was their fault They will refuse to change the mistakes without charging you the same price as a whole new ticket They will take weeks to respond to any emails They will not call you back They will not take your call (calling costs £ per minute too I'd like to point out) They will avoid answering any specific questions you ask. Repeatedly. They will not try to help you in any way possible They will ignore your request to make a formal complaint/escalate your case to a manager etc And in the end, after 2 months of stressing and wrangling with them, you will buy a ticket direct with the airline rather than giving them any more of your money (even though it will cost you more to do so). AVOID!!! Small note: I am a Customer Services Manager at a big international brand. This is so far out of the league of customer service I'm astounded this company can even survive.