Hi Everyone,
I recommend you not to book anything from this website. Their Customer Service is pathetic. My flight got cancelled and they asked me to arrange alternative with the airlines by myself and when i did it by spending more than €300 calls. They said there is airlines restrictions which is not true. The airlines arranged the alternative and put in my reservation and travelup just need to re issue ticket and following was their reply:
Please note that we have again check the Airline policy. Unfortunately, as per the Airline policy we cannot offer you the flight which you mentioned in your previous email.
Please note that as we have already informed you about Airline restrictions but if you still have any issue regarding our customer service, so you need to send us a separate email at complaints@travelup.com.
Furthermore, we need your confirmation to process the partial refund of your tickets. If airline would mark you no-show, we won't be able to take responsibility for any inconvenience.
If anyone needs any evidence than please contact me and i will provide you all emails screenshots and conversations.
But save your happiness and family with such travel companies.
2 years ago
Travelup has a
3.9
average rating
from
3,300
reviews
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