Hi i bought an airline ticket and upon receiving the confirmation i noticed a wrong date,i sent two requests via the website and an email to cancel the ticket. i also phoned the company,it took over an hour to get an answer and was asked to send an email. Travelup did not cancel the ticket on time and simply refund me 300 GBP from over 900 GBP when the airline allow free cancellation within 24 hours . These guys are well-trained professional crooks,do not send them anything over their website as per their T&C only email considers notice ( even after a proper notice was sent they still did not cancel the ticket ) .