I am so angry at the complete incompetence of this company! I called to speak to Taha Sadiqi in order to help me book a flight to Stockholm. I asked him to book a flight with ‘cabin bags’ he told me that cabin bags were included in this ticket. Acting on good will in what he told me I asked him to book the flight (even though I had found much cheaper flights myself but thought that I would go with sadiqis offer as it was promised that it included cabin bags) when I went onto the airline website it said that only ‘underseat bags’ were included. At that moment I realised that I was missold, so I called sadiqi again and straight away he said ‘your tickets do include cabin bags’ he checked and seemed confused and tried to convince me that a cabin bag and an under seat bag are one and the same!! Obviously that is ridiculous and he clearly needs more training if he truly believes that as someone who books flights for a living!! He then gave me the name of his manager George Beiley and asked me to call him. The next day I called George the next day to hear much of the same and frankly just waste my time. George tried to argue that it was my fault for not clarifying to sidiqi that I wanted an under seat bag and a cabin bag! (I don't know how a travel agent doesn't know that an under seat bag is a given and you usually ask for a cabin bag to imply both beats me) anyway we were going round in circles them gaslighting me to make it seem my fault they had made this mistake. I later asked a Mathew after he told me I would only get £11 per person back if I wanted to cancel my flight which is actually laughable! I asked if I could purchase luggage and he said no. So I am now left with a flight to Sweden that leaves in a week, none of the luggage I was promised, and I can't even purchase the luggage! How is this fair??