Awful, booked a flight MAN-JFK with this company and this didn't advise us that as it was operated by American Airlines some of the onboard services differed- namely there is no personal in-flight entertainment. Personally I think this is disgraceful not to be upfront and make customers aware of this before they buy as we never would have purchased knowing this! They have been un-willing to give us a refund or change the flights without admin fee's- although they helped us booked seats together for free which was their only saving grace. But overall I would never use them again much better to book through the airlines- both American Airlines and BA agree that they should be helping us and that if we had booked directly they would help us but because it was booked through an agent they own the ticket and therefore can basically make up any rules they like about it!! We are totally gutted as it has ruined our flight as there are only a few TV's on the plane therefore no choice- my partner is afraid of flying and it is his first long haul flight so having your own TV was a big part of the experience!!!