I booked a flight from Dubai to Heathrow, Heathrow to Edinburgh. When I got to Heathrow I was told that I needed to get Gatwick as my flight had actually been booked from there. Following my eventual landing in Edinburgh I contacted Travel Up who were outright rude and said "you booked the flight its your problem" and would not provide me with a refund. I had to ring back and forth with BA and Travel Up and it was actually BA who offered a small refund. Anyone thinking of using Travel Up stay clear, the reason they are cheap flights are because they book them incorrectly and don't help you when things o wrong!