I'd read plenty of terrible reviews about this company but decided to give them the benefit of the doubt given the massive price difference between booking with them and booking direct. MAJOR LIFE LESSON: If it looks too good to be true it definitely is. I got a call the day after booking multi-stop flights to South America & the Caribbean saying that they needed to refund my payment as it couldn't be verified by Visa. Confused, I said fine and went back online and rebooked (with a different card) as the prices hadn't changed. I subsequently called Verified by Visa who said there had been no problem with my payment (I wish I'd done this before rebooking the flights as I wouldn't have rebooked with them if I'd realised they had been lying). Several hours after rebooking the flights I hadn't received any booking confirmation so got in touch and after being on hold for almost a lifetime finally got someone to send through booking confirmation, who said the e-tickets should follow the next day. 48 hours later we still have no e-tickets!!!!!!! Getting worried as the flights are within the next week, we called first thing this morning and spoke to a man who "guaranteed" the tickets will be with us by the end of the day (we have this recorded and if we don't receive the tickets today we will seek legal advice). Periodically we have been checking the booking on the American Airlines website, which up until today essentially said pending. Log in today after these phone calls and see the booking has been CANCELLED!!!!!! We called up American Airlines who confirmed that the booking had been cancelled by TravelUp!!!!!!! So this company has cancelled our second booking after taken a second payment and haven't even bothered to get in touch to inform us about this!!!! This is actually outright fraud. This is an excerpt from their terms and conditions (found on their website): "When a booking is made online, we will email your booking confirmation and will hold your payment. Your payment will be verified against your booking, card holder details and if we are unable to issue your ticket due to fare or tax increases by the airline or we are unsatisfied with the payment, we will contact you and if you are not satisfied we will refund you the full amount paid within 48 hours without any deduction." This company have gone against their own terms and conditions by providing us with confirmation and taking our money BUT THEN SUBSEQUENTLY NOT BOTHERING TO CALL US WHEN THEY HAVEN'T ISSUED OUR TICKETS. We have spent all day trying to get in touch with someone that can help and apart from the man that promised delivery of e-tickets (on a cancelled order) we have heard nothing. This company has literally stolen £1300 from us and has another £1300 of ours waiting to be refunded. I would not ever consider booking with this company today and will advise all friends, family and readers of my travel blog to never book with this company for anything! Booking ref: 846518