DO NOT USE TRAVEL UP. . . VERY UNETHICAL POOR SERVICE. Travel Up do not adhere to their own Terms and Conditions and they do not return phone calls. I had requested for my reservation to be cancelled in writing after a few hours. This was BEFORE Ticket Issue and BEFORE payment was taken as per their terms and Conditions. However they went ahead and ignored my request and issued a ticket after receiving my request. Took money from my account few days after which they are not refunding. More over after I informed Travel Up of my rights nas per their Terms and Conditions they are not returning my phone calls. I have taken this dispute up with legal and travel protection agency. The T&C’s are on their website however they do not attached them with the reservation or with the ticket and only provide a website link, as probably in the event they need to change them as required! Extract from Travel UP Terms and Conditions: PAYMENTS Deposit No booking will be confirmed unless the required deposit has been received by the Company. Deposits are non refundable. Fares are not guaranteed until full payment has been received. Bookings made online: Once your payment is accepted and your ticket is issued only then does the contract comes into existence and we will email you a confirmation invoice with electronic ticket receipt. Should you or any member of your party be forced to cancel your holiday prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Even though I am within my rights they are withholding my money!!!