Absolutely atrocious business. They never informed us that we would need our children’s birth certificates to fly into South Africa so we nearly missed our flights trying to resolve this at the airport. When we tried to check in online to come home, the flight had been changed 2 months previous which they never told us about and worse still, it turned out that we didn't have booked seats on the flight due to an admin error when they made the booking. We made several calls whilst stranded in South Africa, including the Emergency mobile number, and not one person (we spoke to 4 different people) was willing to help and told us it was not their problem. They were rude, unhelpful and one chap told me that he doesnt work Sundays, that i was lucky that he answered my call and that it was my own fault and problem and then hung up on me! On the Monday we called again and again, was promised return calls (which never happened) and in the end we called yet again and demanded to speak to a senior person and eventually Gary Smith (the only person who listened and took the time to look into it) helped to resolve and confirmed it was their error. Not one other person was willing to help and kept telling us it was our fault. Absolutely disgraceful service and they should not be allowed to continue doing this. Stay away – You’ve been warned!