Travel up are the worst company ever ! I booked direct flights london -Kingston Jamaica . I had trouble with my ESTA last year as I had travelled to my native Somalia . I hadn't got round to making an appointment at the US embassy and for that reason I needed direct flights . I got an email from Delta with the itinerary for the flight . This included a 2 hour layover in Atlanta . Apprantly travelup "didn't know " about this layover . How can they not know about a layover . They refuse to give me back any of my money even though they falsely sold me a direct flight with a "surprise " layover . When I called the office they tried everything to get rid of me and basically not in so many words told me It was too bad . Don't use this company ever !