I inadvertently recorded middle names of my children rather than their last names. This cost me £260. There should be the facility to amend mistakes free of charge if made within 24 hours or a minor charge of perhaps £5 per passenger for being stupid. Customer service reprensative was VERY unsympathetic.......I know it's in the Terms and Conditions but to err is human, to take advantage is shoddy!! Booked directly with BA in the end.... lovely customer service!
7 years ago
Travelup has a
3.9
average rating
from
3,302
reviews
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