I am finally confident that I have my ticket for my outgoing trip, but for a long time I wasn't sure. I regret booking my trip with Travelup because it took several weeks for the payment to be deducted from my trip and I was not sure the booking had gone through. Then the confusing contract and careless wording makes the customer feel like many different reasons might mean there has been no reservation at all. When I called, I was told I had 20 seconds to wait in the queue, and instead I waited 15 minutes, once being picked up only to be told that I had reached the wrong DEPARTMENT in the travel agency - with no interest to hear what my concern was. After reading many, many negative reviews I was scared of voicing my complaints, so I stayed very calm on the phone and was VERY relieved to hear that my trip was confirmed indeed. I will NEVER book with this agency again. Very scary process. Thank God I at least have my ticket.