I booked 3 flights to Dubai with TravelUp, I paid £1014 for 3 flights (£338 each) this was a business trip; within 24 hours of booking my client emailed me to ask for our visit to be 2 weeks later, I agreed and expected a small fee with TravelUp to change; the Fee to change was £714, yes 70.4% of what I had already paid to fly; I was contacted by Colin from TravelUp (which is an alias name) and he explained this is the cost, tae it or leave it. This is my first experience with TravelUp, I travel every 8 weeks myself and I would recommend that should you be looking for a flight, GO DIRECT TO THE AIRLINES, The costs to change will be cheaper and probably better customer services, It has to be said that I ended up speaking with a lovely guy by the name of Gary, he was clearly spoken, English accent and very professional, he agreed with me that he would not pay £714 to change the flights but assured me that £150 of the fee was from the airline and the remainder was TravelUp's Administration Fee, Can I just also point out TravelUp offer normal rate phone numbers before you book, but if you have booked you must then only call their 0871 number at 10p per minute, so to me this gives the impression of whooing the customer to get them, but once they have them lets see how much more money we can get out of them. Disappointed with my experience in using TravelUp.