Booked my flights London to Bali and when I couldn't do the online check it, I called the travel up where I spoke to man who didn't answer the phone professionally, (no official greeting, just 'hi') He couldn't understand English very well and when I said I'd had problems checking in online, he said that I had no booking and tried to end the call. I'd paid £450 for a flight leaving the next day. I had to repeatedly ask him to check and he kept saying I was wrong. I got more and more anxious and explained that this was stressful and he was just talking over me, he really didn't care. I had to ask him several times to check my details via my name and reference number. He eventually said I had a different reference code (perhaps you could email customers if this happens??) and was really impatient with me. He put me on hold for 10minutes and kept just telling me to go to the airport as there was nothing he could do. I eventually got the code off him (which he hadn't prounciated clearly) and I finally got on to online check in. This is a long distance flight and I was very upset to have this rubbish level of service, the customer service is awful and id reccomend people don't use this company if they want stress free journey.