I had a very awful experience with Travelup. I booked my flights to travel to Caribbean 8 months in advance to take my time and prepare for the holiday hassle free. Unfortunately it wasn't the case; 4 months after the booking I received email from Travelup informing me of my outbound flight change. After many hours on the phone with incompetent person from Travelup, I decided to call airline directly where I found out that both of my flights are actually cancelled. I don't know how much time it would take me to find out from Travelup, if I hadn't call airline directly. The airline told me there was no flights to this destination by a default during that time of the year and that the agency sold tickets which have not been on sale. Although we always take a risk when booking through an agency, and not directly I can understand cancelations could happen. But I expect an adequate customer service from the agency in return and willingness to find a solution to make customer happy. In case of Travelup, the customer service was absolutely horrendous. I was constantly put on hold and asked to call again later. Moreover, they were totally uninterested to rectify their cock-up and instead blamed everything on Virgin Atlantic. They have never offered any alternative flights to me or showed any concern about my booking cancelation. This is totally unacceptable and disgraceful. Their staff is incompetent and rude. Whenever they don't know answer to your question- they hang up and get away from any liability. I had to spend hours and hours on the phone to be heard but no action from their end was taken. The only viable option for me was to request a refund and never come back to them again. That's what I did, although I had to wait 3 months and chase multiple times to get my money back. To summarise, my personal recommendation would be to stay away from this agency and get your tickets directly from a supplier. You will be shocked by incompetence of Travelup staff and their indifference to your case. No doubt it's not just a one off incident, so please bear it in mind when you book through Travelup. It might go completely out of your planned scenario so you will be left on your own sorting things out and eventually paying double where you planned to save. Stay away!!!