WORST TRAVEL AGENCY EVER! First of all when I booked it over the phone they wouldn't tell me which airline company we had to travel with. On top of that I tried calling the agency explaining the situation to them. One day before we had to departure, my friend I was supposed to travel with had an extremely bad asthma attack and the doctors advised us to not travel, as the destination we were going to would make his condition worse and he needed to rest. I explained the full situation to the airline company and tried all options, such as postponing the ticket, changing a passenger's details, or even changing the destination and date. However the airline company were not willing to help even though we could provide medical evidence. I have changed flight tickets before with other agencies for non-urgent reasons and they are a lot friendlier than this company. Companies such as, expedia and Lastminute are a lot more helpful, i would recommend them instead. Their service is better.