On the 30th of September I made a reservation with travelup to stay at Fontaine Blue hotel in Miami Beach for the period October 7 to 11. I live in St. Maarten and on September 6 we were devastated by Hurricane Irma, which is the strongest hurricane in recorded history. Our airport was completely destroyed and inoperable. Our homes, businesses and practically our lives were blown away. September 24 I contacted Travelup and informed them of my situation. (This was the first day after the hurricane that I had access to Internet. We were still without water and electricity.) I was told that they will do their best to help me and would forward the information to the suppliers. From that day until today (oct 10) I have sent numerous emails, and called over 4 times to request a refund. Every time I was given the same excuse that they were waiting for their suppliers to get back. In my opinion this is the excuse they use to string along customers. It was impossible for me to fly out as our airport was shut down and only emergency aid flights were being allowed in and out. I made Travelup aware of this and even sent them an email from American Airlines showing that my flight had been cancelled. I told them I am willing to take a voucher for a later date or pay a penalty. Today I was informed that they can not help me any further. I lost $1100 because Travelup values company profits over human suffering. These people are heartless. No matter what your circumstances may be, once they have your money u no longer matter. There is no way u will ever get help from this company. I strongly urge you to look elsewhere before booking with Travelup.