I've been charged £80 on top of the price I was quoted and paid for my travel up ticket. Travel Up never told me about an addition fee for hold luggage. There was never any indication of this when I booked the flight, no option to book on hold luggage as it was all done via their website. I was told the luggage allowance weight but that was it. I specifically asked at the end of our last call - is there anything else I need to know or do? And the agent, Shaun, said no and "Enjoy your flight". Had the luggage been added at the time of booking I would have only been charged £14 each way as opposed to £40. Really bad customer service as I've tried to email them about this and have since recieved no response, they've completly ignored all of my many many emails as I'm trying to get them to book hold luggage for my return journey. I'm in Bali on my holidays trying to sort this before I return home so it avoid the full charge but as I've since heard nothing and I can't deal with the airline direct as they booked the ticket, it looks like I'll be charged full price again at the airport. I'm really not happy as you can imagine I should be fully enjoying my holidays but instead I'm trying to resolve this issue and trying not to think about it whilst abroad. Before leaving Travel Up also changed my flight times twice and them contacted me three days before I left to tell me there was no more seats left... Considering at this point I had paid for the ticket at least a month prior. Not sure how it's possible to book and pay for flights then to be told no seats were available. All they've done is cause me stress and upset. Please book with the airline directly in the future. This is the first time I've used Skyscanner or Travel Up and definitly will be the last.