TravelUP was nothing but bad experience. We booked a flight to Rome and due to unforeseen reasons we had to change one of the passengers departure flight. We gave them 4 options / asked for 4 possible solutions: 1. We asked for a cancellation of this passenger flights - From 500$ we would only get £ 31.53 back. 2. We asked for a date change for her flight only - it would cost us £ 489.63 (more than what we paid) 3. We asked for a name change so someone else can take this trip - No name changes are permitted 4. We figured she can skip the departure flight and only take the flight back to our home destination - they told us that if we skip one leg of the flight, the other one will be automatically cancelled. Basically they gave us 0 options for an emergency situation, just 8 days after we booked the flight and over 2 months before the actual flight date. When calling the airline company they told us that if we had booked through them and not via an agency, cancelling a flight would cost 170$ and rebooking would be 240$. Means TravelUP tries to extort us to pay insane amounts because they think we have no choice. In addition to that - the customer representative (Martin) was rude and unhelpful. I recommend everyone to stay away from TravelUP and choose another agency, even if it not the cheapest option. Dealing with TravelUP is not worth the few bucks you'll save. Don't do the same mistake I did - stay away from them.