I made typo error on the name of my daughter.I typed a "D" instead of a "Z". I contacted Travelup and was asked to send a copy of her passport. I did as I was asked and after waiting just over a week, I was emailed back saying that the name change was not permitted because there were more than one airlines involve. I contacted all the airlines and there were saying the same thing, that the travel agent can change the name. Virgin Atlantic told me that up to three characters can be change by the travel agent and they do not need any authorization yo do so. I have explained everything that was said by Virgin Atlantic but still they refuse to change the name. I went back to Virgin Atlantic and they told to tell Travelup to call them and they would explain how the name can be change. Again I call up Travelup and told them that Virgin Atlantic is waiting for a call from them. Again they refuse to call, My flight is only a few weeks away and I am starting to worry. How can people behave this way after they have taken your money?