If I could give a negative number of stars I would. Travel up are the worst travel agent I have ever used. They stole my money, refused to allow us on paid flights and requested more money. The customer service is beyond rubbish and not only are they absolutely rude and unhelpful, they are also useless and hung up the call several times. They do not even respond to -any emails. They should all be sacked. Overall the worst travel experience with them ever, and I thank god I did not book any other part of my trip with them and only booked flights. AVOID USING TRAVELUP AS THEY ARE INCOMPETENT AND YOU WILL REGRET IT!!!!!