absolutely disgusting customer service, spent 2 hours on the phone trying to get any sense out of them. they do not care about their customers, very rude on the phone and screaming at us when we had an issue. Was told to get some kind of "authorisation code" from our bank which after the speaking with the bank do not ever do. Please do not book with this company they are really dreadful and do not have a clue how to treat their customers. After booking 100s of flights elsewhere this is the first time we have had a problem. We are now cancelling our flight with travelup and booking elsewhere. Hopefully we have dodged a bullet, having problems so early on. Never again!