COW BOYS! DO NOT DEAL WITH TRAVELUP! No ABTA! BE PREPARED TO LOSE MONEY! I purchased a flight early November 2017 to travel in mid Dec 2017, The terms and conditions allowed me to change my flight dates with an admin fee of £220 and any difference in cost of the seats, unfortunately 2 weeks after (mid November)I purchased my ticket, I found out that I could not travel in Dec as I had to look after a sick relative, so i called travel up and spoke to a very rude and unprofessional "Jimmy" and asked to change my flight dates to January, he advised me of the conditions and I said I was happy to pay the charges, i had a preferred date of travel but soon he told me there was no flights for me on that particular date, then I gave him alternative dates and he kept on saying he could not find any flights for me, as he was checking the flights so was I on the internet checking and to my amazement I was finding flights advertised by travel up on many dates and this "Jimmy" kept on saying he could not find any for me! he hung up on me! he was very rude shouting and saying "do you not understand I have no flights for you", "you should forget about your current flights ( i had paid £600) and you must buy a new flight" I found at least 10 flights on different dates when i was happy to fly all advertised by travel up! I emailed them with each and every search and they never responded to any of my emails. I also wrote to them and complained and I never even got a response! These boys are Cowboys! apparently its only 4 of them operating from a shabby terraced house in Reading, they are not ABTA controlled so you are not covered at all, I have reported them to the Trading Standards and they will be on to them soon, BUT WHAT I WOULD LOVE IS SOMEONE TO TAKE THEM TO COURT, daylight robbery, I will be reporting them to rip off Britain and once its all over TV their business hopefully be finished! just going to make sure they do not treat any customer the way they treated me!