Be careful horrible experience, worst travel booking ever., I had purchased two rooms for Dominican Republic, one for my family from USA and another for my family in Cuba which couldn't travel because their visa was denied, I called with enough time in advance to cancel one of the roomsthat cost me $2000 dollars, they doesn't discuss anything by phone, needs to be by email only and they even bother on called the hotel to upgrade the only room, cancel the room or postpone for a future date, once I called and the woman who answers from India or Pakistan who knows, hang up the phone on me. we end up loosing our money. Never use this company. We will never do it again. Worst ever.