First, my flights were changed - that was OK, except the new e-ticket did not arrive on time and it took 2 phone calls to get it - only 48 hours before I actually flew. This was anxiety creating. The worst problem for me, and a very serious one, was that on my e-ticket it said I *must* reconfirm my flights before travelling. I was with SAA and they did not ask for this and I couldn't see a way to do it (e.g. 'Manage my booking'). I rang two customer support numbers, which didn't answer. I also rang Travel Up (expensively) - they said it was OK, but if so, why this requirement? Unprofessional and misleading - and stressful in that I thought I may be stuck in Botswana if I couldn't get the flight. SOFIA SMITH CUSTOMER SERVICE was responsive, but the above problem is a bigger one, which TravelUp needs to address, not her. Please respond, TravelUp!