I booked a flight for next year through travel up and noticed that one letter in my name was spelled wrong. I emailed Charlie who was dealing with the ticket and he said to send a copy of the passport and he will get it done in 1 week. when I called in 1 week I was told that it will be done within a week. After 2 weeks I asked to speak to Charlie's manager and he reassured me that it will be done within the next 2-3days as Charlie was unwell. After 4 weeks with no response I again spoke to Garry smith the manager who reassured me that Michell will sort it out and will contact me. When it didn't happen I called Singapore Airlines who called Garry Smith directly and helped to get it sorted. They then charged me a total of £140 that's £75 as the fee for travel up and £65 as the fee for Singapore Airlines. After 12 calls to an expensive number and 8 mails which were unanswered and with £140 and after 5 weeks it was sorted. Don't book any from these agents specially if you are booking far in advanced (the fair difference between Singapore Airlines and Travel up was only £20). If I had booked through Singapore Airlines directly I only had to pay £65 for name change.