As the other guys say, this company should not be in business. Don't believe what they are saying on the website or email. The truth is only in their T&C. They display "Free cancellation" which is NOT free of charge at all but you cannot find any fee information on the surface at all. You need to click and open the T&C file and read it in detail for 30 min, and then you can find you have to pay the admin fee ANYTIME you cancel your booking whether it is "Free cancellation" or not. They intentionally set a trick and try to deceive you by hiding real fees in T&C, and when they get claim, they say you have agreed our T&C so you need to pay it! as following the manual. very classic but really dishonest. If they don't have intention to deceive customer, they should NOT display as "FREE cancellation" and / or should display fees for cancellation because they require fees ANYTIME you cancel. In addition, they only accept cancellation by email because they need to proceed with the cancellation with charge such fee automatically whether the customer recognized such fees or not. when I requested the cancellation and confirmation of returning full amount of money i paid for "FREE cancellation booking", they replied to me about fees. I claimed I didn't know such fees and asked to stop cancellation, then they said "we have already cancel your booking with fees. You have already accepted our T&C." Even I requested the confirmation of full money back, they cancelled my booking with FEES without my consent! DO NOT BOOK WITH THEM for saving your precious money!