Avoid this travel agency at all costs. I was directed to their website via SkyScanner without realizing it. I booked a long haul flight on BA which was not very much less than the price on the airline's website. When I needed to change the booking due to an emergency, I learned that the cost to change would be 225 pounds ($300), which was almost half the price of the actual ticket. The only other option I was given was to be refunded the tax of 28 pounds. I ended up losing the entire amount I spent on the ticket because of TravelUp's absolutely unreasonable change rules and terrible and rude customer service didn't make it any easier. British Airways also couldn't help because -- unlike websites like Expedia -- it cannot change tickets that are booked on TravelUp. The website is an absolute con! Don't be duped or you could end up losing hundreds of pounds like I did.