I tried to make a hotel reservation which failed. The reservation failed due to my card being rejected, however, the payment was take out of my account immediately and I did not receive a confirmation email. Customer service and their Admin team blamed my bank and advised to speak to them. My bank said there were no red flags on their end and it appeared to be a valid transaction. When I called back Travelup the agent I was discussing my situation with wasn't available and didn't bother returning my call. I had to chase him up! He couldn't help me and referred me on to the Admin team and their response was simply that the reservation did not go through due to a high fraud score! I took my business elsewhere and used the same card.