DO NOT USE THIS COMPANY! Booked a flight and it's not clear on the website that you have to book luggage separately! After waiting 20 minutes to get through to customer services to add on luggage, they charge £150 per suitcase for this service!! I was furious, and asked for a refund only 30minutes after paying for the flight and they gave the refund but retained £75 per ticket! I lost £150 within 30 minutes! I read on their terms and conditions that if you do not request a refund within 3 hours of the booking, you don't get one!! Absolutely shocking company! Stay clear is my advise!