Having booked a long haul flight DIRECT to japan and paid in full (£1251). This company then sent me my conformation and tickets for a 1-STOP flight via MOSCOW. Very bad customer service has been received by them and no help at all, deceitful staff, not returning call's and NO REFUND given. Had to get Barclaycard involved too issue proceeding against them, lucky for me I used my visa/credit card and was protected. Will never use this company ever again and don't recommend anyone else to use them either. I have never had this problem in booking & traveling over the last 20yrs until now.