If I could give 0 stars I would. I would question the validity of positive reviews for this company. They are the epitome of poor customer service and has been a terrible experience from start to finish. So bad that I actually had to question whether this was a legitimate site. Your typical call centre, didn’t understand English and then Liam Johnson / Neil Taylor (not sure real names) react by raising voices and being condescending! Booking with Travelup caused a hell of a lot of stress prior to our holiday which was upsetting! They still owe us money for a refund - five months have passed - seems like a scam to me?! We have spoken with the Airline direct and they have informed us that Travel Up are incorrect and are not following the correct policy. Travel up also won’t show us any confirmation or correspondence from the airline. My advise - avoid like the plague and book with a reputable provider.