DO NOT USE TRAVELUP! They are the worst. They have zero support if there are any issues, and will not provide the least in customer support. The extra dollars to book elsewhere are definitely worth it. They canceled a reservation on me when I did not want the reservation canceled and charged me a penalty fee of $300! When I called back to see if they could rebook the reservation for me, they said the Hotel would not allow it. I called the hotel and they had not heard from TravelUP, and that they would call TravelUp to try and work it out for me. ...obviously TravelUp was lying and just wanted the cancelation fee. this Company is unreal, avoid the headache and DO NOT BOOK WITH TRAVELUP!