Booked a hotel with them and they gave us the wrong reference number. We were from an early flight wanting to rest as soon as we arrived in the hotel only to find out that we are not on the reservation list. We rang the customer support number and waited half an hour for a response. finally, it got sorted. I sent them an email and I only received “sorry for the inconvenience. Now that it is sorted, hope you’ll have a wonderful stay”. Our phone company will charge us for the call we’ve made and to think it was a long wait. Wasted our time when we could’ve been enjoying it. They did not even offer to compensate us for the call cost when we wouldn’t have spent that money if not for the error on their part. Poor customer service! If anyone could help me report this incident and get a proper compensation from the company, that would be a great help.