The staff members are disgusting and certainly do not have any manners. I was told to call British airways regarding my issue and they told me I would have to contact the travel agent as there is nothing they can do. I call the travel agent and he admitted that they could not help me but he done this on purpose. This travel agent only wants your money they don’t want to help their customers it’s all about money with this company. Which is why they hire uneducated staff who speak like dogs to answer the phone. They also lied twice about calling me back and he admitted on the phone call I was waisting their time. Worst customer service I have seen in my whole life from a very big company. EMPLOY TRAINED STAFF WHO MAKE YOU FEEL LIKE YOU WILL USE THIS COMPANY AGAIN. CUSTOMER IS ALWAYS RIGHT.