Avoid it at all costs.We booked a ticket to Chicago for our family holiday unfortunately after a month our daughter passed away all we ask to cancel our tickets and get a refund for the flight as we wont be able to travel after terrifying things happened to our baby girl.We requested this beginning of April and still no update they are now ignoring our emails and phone calls we are feeling we got treated really badly.Now i went through Financial Ombudsman hopefully they will be able to sort this massive inconvenience for us.They are really good at ignoring people and telling me lots of lies about British Airways not willing to give the refund but i confirmed with Ba they already issued the refund to Travelup.