This was the review I left before we got to the airport. Nice and easy website to use. Best price around for what I was looking for. This is the review I am leaving now. A few negative reviews hit the nail on the head. When you have paid all the money you have got to do all the groundwork to try and make sure your holiday runs smoothly. I had to contact travel up prior to my holiday because they hadn't sent me and documentation for my holiday. The person I spoke to was very cocksure of himself and sniggered a few time as if to say that I don't know what I was talking about. When I said to him that I hadn't received any paperwork he laughed and said there is nothing to worry about and I would receive it a week before I fly. Next minute all the paperwork came through in an email. In that email, there were my flight details. When I booked the holiday a prebooked my seats on the airplane. In the documents travel up sent me was my pre-booked seats clearly stating my seat numbers which I did on their website. We arrived at the airport on the day of our flight and when we went to check-in, the assistant from Turkish airlines said that travel up hadn't paid for the seats and we could not have the allocated seats and we would have to sit on different parts of the plane. She also said that this was a common problem with travel up. I sent travelup two emails and they replied to the second one. They told me that they don't allocate seats on their website and if I had a problem, I was to contact the airline. I then sent travelup a copy of the document that they sent me with their logo on the top of the page proving that I had prebooked the seats. I didn't get any reply, so I have sent another 2 emails and still nothing. We book these travel agents to ease the stress on holiday, but it seems that they don't give a dam after you have paid the money. This is the first and last time I will use them.