First off, I booked with Travelup because their price for a return trip from Gatwick to Tampa was the cheapest on offer. However 5 days before our trip we had to cancel our flights. The operator I was talking to said she would do that immediately, and would send mean email within 30 minutes. I never received an email, and 1 day before our flight was due, it still wasn't cancelled. So I called them again, and they said they would cancel, and that we would get £21 each refund on our £600 tickets. 1 hour before the flight, after receiving texts telling me about my forthcoming flight, I called the Airline we were flying with, BA, and they assured me our flights were not cancelled, and that they were probably calling our names at the aircraft gate. This totally not good enough, BA had no chance to re-sell their seats, and I feel very aggreived at Travelup's cancellation policy. I will never try to fly with them again.