Stay away..very poor customer service!! As other users mentioned it is a "legitimate Rip Off" company. I booked a flight with them (very first experience) and realized that the dates were wrong. I called them back within 2 mins (even before the tickets were issued) to notify this and requested a cancellation (I can prove that it was done within 2 mins), and they charged me £75 for the cancellation. £75 is 15% of the total booking amount..so for a genuine mistake which was flagged to them within 2 mins, I paid £75. Not only that, I was promised a manager would call me and it's been over 2 days and no one called. I raised my concern and sent my feedback to the owner Ali Shah but never received a reply back. Today, I received an auto email from Feefo to rate TravelUp and when I gave them 1 start only, suddenly they found time to reply my feedback on feefo but still no call or reply as they had promised during cancellation. A big RIP OFF