Horrible experience. Terrible (non-existent) service and extremely unprofessional employees (Charlie Osborne - Admin Officer). NO answer on their emergency line (after calling multiple times). BEWARE OF THIS COMPANY. This is by far, the WORST "travel agency" I have ever come across. I booked a return flight London to Beirut with Travelup, and needed to push the first leg of my trip back a day. When I emailed and asked them if I could change the flight, they said the change fee was £198. They then emailed back and said it was £295 (no explanation why it changed). This was almost 3 times the price of a new flight, so I told Travelup to NOT cancel my flight, and I booked the flight directly with the airline (cheaper and much easier). On the day of my return flight, when I tried to check in 2 hours before the flight, the airline website said the ticket was cancelled. I immediately tried calling Travelup on their customer care line. NO answer. I called their EMERGENCY line, multiple times. NO ANSWER. I had no idea what the problem was. I was stuck in BEIRUT, and needed to get back to London that night for a family emergency. So I called the airline, who told me the flight they cancelled had no seats available (Travelup resold the ticket I paid full price for). Ended up having to spend an extra £500 on two flights just to get home. I sent multiple emails, with URGENT, in the subject line. They were uncontactable by phone. No response until the NEXT DAY! Over 24 hours to respond! My flight was cancelled and I received NO NOTIFICATION WHATSOEVER. Travelup's response, the next day, over email, was: "It is not Travelup's responsibility, it is your responsibility to reconfirm your flight but you missed your flight and you knew that you have missed your flight." NO REFUND. NOT EVEN AN APOLOGY. Additional £500 out of pocket. Placed in extremeley stressful situation with no support from Travelup who are meant to be travel agents! WORST TRAVEL AGENT EVER. HORRIBLE.