We purchased two tickets through Travelup for a flight on Virgin Atlantic premium class at a good price for Orlando,....after logging into our booking we realised they are selling economy seats as premium seats so it was not in the cabin class we booked. I received a call from a representative from Travelup (Jade Turner) who said that the tickets were now not available and emailed me the two reasons on separate emails to why the tickets had to be cancelled (for some reason she changed her mind from the original reasons given over the phone)...... I said I would call the airline to check this out as it sounded like a scam as her replies seemed very generic and unhelpful. 1st excuse was due to GDS system synchronization issue & 2nd excuse was that the particular premium economy deal you booked is not valid anymore. Virgin Atlantic confirmed that both of these excuses were not true as there was plenty of availability in this particular cabin and that it may of been a way of up-selling tickets to customers. Be very careful when booking with this company as they move the goal posts and tell you lies to suit them to cover up their mistakes after you have booked and paid for your tickets. Obviously I will not be using or recommending them in the future a very disappointing experience which has also been reported to Virgin Atlantic for further investigation.