Travel Up took payments for our trip to Thailand including internal flights. I was contacted months later to say that the last leg of my flight London to Manchester could not be completed as the flight times that I was offered was not available. Why would a company offer a flight when its not been posted by the airline? I was offered a flight back from Bangkok the next day, but this did not suit our travel plans. I contacted BA to see why the flight wasn't available and they said that they only list flights so far ahead. I then asked was I booked on to any other fights that I had paid for and I was informed that I wasn't booked on any flights with them and the plane was almost full. I again contacted Travel Up who denied this. Weeks went by and Travel Up again changed by return flight to the 10th January. I again informed them that The only flight that needs changing is the one from LHR to MCR yet they continually change the wrong one. This is becoming very stressful and the customer service is awful. With Travel Up sending the same emails back to be when all the need to do is change the date of the last leg. Which was a leg that they took money for but could not honour. I have now asked for a Senior Manager to Call be and a copy of the complaints procedure. My advice is there are lots of agencies doing flights with sometimes just 3 or 4 £ between them. I raised this matter 2 weeks ago and they still have not contacted me.