If ANYTHING on your booking needs to be changed then good luck to you. 5 months after I was told my refund had been accepted and was ready to send I am yet to receive a penny. To this point I have sent exactly 74 emails, made multiple calls, and I am still being given the same excuses and lack of information as on day 1. The few responses I have received have been short, vague and littered with errors. I discovered the company is run from a residential property and I have major doubts that the company is fully legitimate. Without a doubt the worst customer service I have received from any company in any field. At least I have learned to book direct.