I was due to fly to Japan via Shanghai in 2 weeks, and China Eastern cancelled the flight. I only found this out because by chance I was looking 2 days ago at whether the price of my flight had went down a lot because of the coronavirus, and I couldn't find it at all. So I looked more and find out it had been cancelled. Travelup didn't contact to inform me at all. I then called them up and asked what was happening and they said oh you should send an email. So they just don't bother informing customers when their bookings have been cancelled??? And then finally they got back to me to say I am entitled to a refund, BUT IT'S GOING TO TAKE 2 MONTHS TO RECEIVE IT?! What an absolute joke, there is absolutely no excuse for taking 2 months to give me a refund, and no excuse for not informing customers when flights are cancelled Avoid like the plague