THEY ARE THIEVES! STAY AWAY! They were given my refund from an airline cancellation and gave me a sixth of it... and that was 4 months after they received my money!!! Their T&Cs clearly state the customer is due the full amount in the case of a third party refund. I've emailed, rung and left messages about 15 times and no one gets back to you. They will ignore you if anything goes wrong and with the Corona virus, there is a high chance of this. Do yourselves a huge favour and use a reputable internet agent or better still, a bricks and mortar travel shop where you can walk through a door and speak to a real person!!!