I see that many others have had the same experience with this company. I booked a 6-night hotel stay through them at the Wyndham New Orleans hotel for our annual trip to New Orleans for French Quarter Fest. I paid for the six nights in full. Well, through no fault of mine, French Quarter Fest has been postponed until October. I was aware of their "no refund" policy, but frankly, I think it should mean something that we are in the midst of a worldwide pandemic and an officially declared national emergency, and it is neither safe nor advisable to travel - and now there is no festival to travel to anyway. And all of this is beyond human control, but this company will not budge despite the extraordinary and unanticipated circumstances. They certainly are cashing in on this crisis as they are pocketing thousands of dollars without providing a bit of service. This is a horrible, horrible company. DO NOT DO BUSINESS WITH THEM unless you like being ripped off.